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Policies and Procedures

Terms – Standard Commercial account terms are net 15 days from invoice date.  Monthly Commercial account terms are net 10 days. All invoices are considered taxable unless a certificate of exemption is completed and on file in our office. (Credit Application)

Payment – We accept cash, check, MasterCard, Visa, American Express or Discover.

Damages or Discrepancies – Items will be replaced at no charge if reported within 48 hours.

Defective Merchandise – We will replace defective items at no charge if reported within 48 hours.  After 48 hours the manufacturer must authorize warranty replacements.  We can assist you in providing manufacturer phone numbers and/or website information.

Return Authorization – In order to receive full credit a Return Authorization must be requested within 15 days of the invoice date.  Merchandise must be in original packaging and in saleable condition.  Some items, including special orders, food items and dated goods are non-returnable.  Please contact customer service for details.

Electronic Equipment – Return Authorization for electronic equipment must be requested within 48 hours. In order to receive full credit for return of electronic equipment, merchandise must be unused, in original packaging with all original manuals and/or warranty information.

Free Next Day Delivery – Today's modern businesses are highly efficient, streamlined enterprises relying on just in time delivery for the products they need, when they need them - no sooner, no later. That is why free next day delivery is our standard on orders over $50.00