OFFICE PRODUCTS
Terms – Standard Commercial account terms are net 15 days from invoice date. All invoices are considered taxable unless a blanket certificate of tax exemption is completed and on file in our office. (Credit Application)
Payment – We accept cash, check, MasterCard, Visa, American Express or Discover.
Damages or Discrepancies – Items will be replaced at no charge if reported within 48 hours.
Defective Merchandise – We will replace defective items at no charge if reported within 48 hours. After 48 hours the manufacturer must authorize warranty replacements. We can assist you in providing manufacturer phone numbers and/or website information.
Return Authorization – In order to receive full credit a Return Authorization must be requested within 15 days of the invoice date. Merchandise must be in original packaging and in saleable condition. Some items, including special orders, food items, medical items and dated goods are non-returnable. Please contact customer service for details.
Electronic Equipment – Return Authorization for electronic equipment must be requested within 48 hours. In order to receive full credit for return of electronic equipment, merchandise must be unused, in original packaging with all original manuals and/or warranty information.
Free Next Day Delivery – Today's modern businesses are highly efficient, streamlined enterprises relying on just in time delivery for the products they need, when they need them - no sooner, no later. That is why free next day delivery is our standard on orders over $50.00
SPECIAL ORDER FURNITURE
Deposits – A deposit of 50% of total invoice is required on all orders prior to placing order, unless otherwise noted. Credit card may be used to secure order.
Payment – Payments are due when invoice is issued and if not made within 15 days, considered overdue. Today's Business Products reserves the right to charge interest on unpaid invoices at the maximum legal rate allowed by law.
Changes to Orders – All changes on orders, which have been previously acknowledged, must be requested in writing and are subject to approval of dealer and manufacturer. Today's Business Products will not be held responsible for special orders canceled by customer without authorization.
Cancellations – Any cancellation requests by customer must be in writing, and can only be effective if manufacturer elects to agree. The customer shall pay any charge backs imposed by the manufacturer. Non-Stocked items, special order items, and upholstered items are not subject to cancellation.
Claims: Today's Business Products is not responsible for damage to furniture that occurs in transit. If product is shipped directly to customer, it is the customer’s responsibility to inspect merchandise or contact dealer to assist them. All damages should be reported within 24 hrs to the dealer. Today's Business Products will interface with manufacturer or other parties and use it’s best efforts to rectify the situation. Failure to make a claim within the allotted time frame constitutes acceptance of the furniture and a waiver of any defects, errors, or shortages.
Conditions of Job Site – The customer shall be solely responsible for assuring that the job site is clean, clear, and free of all debris prior to installation. Charges of $39.00 per hour / per man will be imposed for any labor performed not directly addressed by original quotation. Delivery and installation of all merchandise will be made during normal business hours unless arrangements have been agreed upon between Today's Business Products and the customer. Additional charges of $45.00 per hr / per man will be assessed for after hour installations (After 5:00pm and Weekends).
Delivery – All deliveries are subject to acknowledgment by manufacturer. Today's Business Products is not responsible for delays caused by the manufacturer or freight companies. Dealer will not schedule an installation without confirmation of delivery from manufacturer.
Storage of Job – If customer requests postponement of installation when dealer is ready to make shipment, the dealer reserves the right to store the furniture at the customer’s expense. Such transfer shall be deemed delivery to customer for all purposes including invoicing and payment.
Assembly of Product – It is the duty of Today's Business Products to assemble and install merchandise pertaining to original invoice. Any work performed above and beyond this are subject to additional charges to installation costs. Any overrun in time due to moving existing furniture or customer distractions will be considered overtime, and billable.
Returns– No returns of furniture will be accepted without written consent of Today’s Business Products. A restocking charge of 25% (Including Freight Charges) is made on all authorized returns for credit or refund providing merchandise is returned in same condition as it was delivered. Upholstered or special order furniture is not subject to return.
Warranty – Today's Business Products shall pass on all manufactures warranties to the customer. The dealer will perform necessary labor at no charge on warranty claims for a period of 1 (one) year. Any repair work performed by dealer after this period is billable for labor.
Customer's own Design – Today's Business Products is not liable for any errors or mis-specification due to customer’s own design. If project is specified, and or designed by customer, without assistance from dealer, then customer is responsible for all products and charges related to project.
General – Today's Business Products is responsible for any errors on their part in regards to layouts, and specifications of order. Dealer will not be held responsible for changes not brought to their attention in writing. No changes to this agreement will be valid unless in writing and sign by each party.
|
